What Should You Look for in a Hosted PBX Provider?

Private Branch Exchange (PBX) is a company’s telephone system which allows to switch calls between users on local lines. It also allows sharing certain external phone lines at the same time. Having a pbx phone system connects internal telephones which are integral parts of a business, as well as the public switched telephone network or known as the PSTN.

This is beneficial to a number of companies, especially those who rely on outsourcing employees which are from the opposite side of the globe. Not only are they able to contact each other through cloud VoIP or hosted VoIP system at their own convenience, but the company also saves a ton on local telephone bills. Nowadays, it is only considered normal for both big and small VoIP companies to consider adapting this kind of system to run business.

PBX is almost the same as PABX, which is the Private Automatic Branch Exchange, save for the presence of the word ‘automatic’. The word serves as a context clue and provides a hint on how these two terminologies differ from each other since a PABX is just another kind of PBX—its distinguishing feature being that it’s automated. There’s really no reason to get intimidated with the many technological jargons in this article, though. Nowadays, these two usually mean the same thing one way or another.

On-Premise vs. Hosted?
VoIP Singapore is usually linked with the different hosted PBAX systems adapted by plenty of companies, which leaves a lot of businesses in dilemma whether they should go for an on-premise PABX or a hosted VoIP. There has been a long history of debate in Singapore as to which of the two, pbx or cloud voip from Singapore is better or more suitable for a business premise. The key to figuring out the ‘right’ system, however, begins with taking into account the company’s size and what they wish to gain from their pbx phone system.

First off, an on-premise PBAX means the user has more control over the phone system. It is considered to be ideal for large companies which already possesses the bandwidth, infrastructure, and network setting required to host their private phone system. It also allows the integration of the IP PBX telephone system with the other software systems that the company is using or running, like the CRM system. All the phone data and settings are also in the hands of the chief executive of the company.

On the other side of the spectrum, a hosted pabx requires a third party provider to handle the system. This third party has all the responsibilities of hosting and running the hosted PBX, taking work load from Singapore companies. VoIP is linked with less operation and maintenance costs and also leaves no worries about potential network issues over bandwidth.

Other Factors to Consider
Letting a third-party handle all the responsibilities pertaining to the company’s IP PBX telephone system generally entails they should be one you’re most confident in. You have to put your complete trust in them, including the methods they use to get things done.

A hosted PBAX or hosted VoIP system is mostly beneficial to small companies who do not have enough bandwidth to support cloud VoIP on their respective internal networks. Tapping outside help eliminates this headache for small-scaled businesses. Of course the provider is still to be managed by the business, but the thing is they won’t be required to hire another person to do the job.

Small companies do not have to worry about managing in-house administrative duties nor are they involved in the phone or hosted pabx system once glitches and potential troubles arise. The responsibilities and hands-on administration is put on the hands of the chosen hosted PBAX provider — making it important to sift through plenty of options in order to choose the best one for your company.

Potential customers must do their fair share of research, too. Each company is different and that means they have varying needs to a degree. Browse through hosted PBAX providers and talk to VoIP Singapore professionals which can help you figure out which one is the right fit for your needs.

Ideally, you would want to find a VoIP provider that supports mobile initiatives. The desktop phone system must be able to work well with smartphones and other mobile devices in forwarding calls. This will save the company both time and operation costs. If this does not apply, try asking your provider for in-depth applications which will allow users to access full desktop client on their own devices.

Last but not the least, companies must seek providers which can offer them a personalized customer service. Your VoIP must be able to provide fast responses whenever there are inquiries, and at the same time report to the company the progress of the hosted PBAX system. It is better for organizations to keep up with what’s happening within the system especially if it is being operated by a third-party personnel.

There are times when companies want to have queues that are dealt in different ways or they may also want to adapt diverse forwarding rules, either way, the hosted PBAX provider must be able to cater to these necessary requests. If a hosted pabx company have been around in the market for quite some time now, they likely have enough experience in dealing with your company’s needs.

There are many considerations and factors to take into account in adapting a hosted PBAX for a certain company. Organizations must weigh out pros and cons deliberately to figure out if the option would benefit the business more, hence is why the opinion of a professional is encouraged. There are many IT and tech professionals in Singapore who are experienced in matters regarding VoIP Singapore, and if you want the best for your company then you might as well seek their advice.